Refund & Return Policy
Because every WANENS item is made to order just for you, we handle returns a little differently than traditional stores — and we always make it right.
Damaged, defective, or incorrect items
If your order arrives damaged, printed incorrectly, or doesn't match what you ordered, contact us within 30 days of delivery at support@wanens.shop with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — your choice.
Wrong size
Each product page includes a detailed size chart. Please check it before ordering. If you received the size you ordered but it doesn't fit the way you hoped, contact us within 30 days and we'll review the situation — in most cases we can offer an exchange or store credit.
Return windows
- Report issues within 30 days of delivery.
- Refunds are issued to the original payment method within 5–10 business days of approval.
- Replacement orders are produced and shipped at no cost to you.
Questions? Reach us anytime at support@wanens.shop — we typically reply within 24–48 hours.